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When Darrell Brown, 48, called IBM customer support for help with a balky laptop computer, the tech entered the serial number of the machine and up flashed a note that the computer had been reported stolen in a burglary. The tech notified police in Lincoln, Neb., and gave them the man’s address. Police executed a search warrant, recovered the stolen laptop and a gun reported stolen 16 years ago, and arrested Brown on suspicion of burglary. (Lincoln Journal Star) ...Proving that customer support will do anything it can to avoid actually repairing busted laptops.
Available in This is True: Book Collection Vol. 12